From a December 15 2018 review in the Financial Times of Seasonal Associate, a new book about work in an Amazon.com warehouse:
[M]ost of us are both customers and workers, but for the former to be treated like kings, must the latter be made to bow and scrape? For Henry Ford, the fact that workers were also consumers was a reason to double his employees’ pay in 1914, so they could afford the cars they were making. Today, for jobs at the bottom of the economy, it feels like that process has shuddered into reverse. People aren’t earning much, so goods and services must be cheaper, so no one can be paid or treated well.